US PRO TECH SDN. BHD.
Website: www.usprotechs.com
Email: support@usprotechs.com
Contact: +60 11-3718 9948
- General Policy
At US PRO TECH SDN. BHD., we strive to ensure that our customers are satisfied with our products and services. If you are not fully satisfied, you may request a return or refund subject to the terms outlined below.
- Eligibility for Returns
Items must be returned within 7 days of delivery.
Items must be unused, in original packaging, and in the same condition as received.
Proof of purchase (invoice/receipt) is required.
- Non-Returnable / Non-Refundable Items
The following items are not eligible for return or refund:
Digital products, downloadable software, or license keys.
Customized or special-order items.
Items marked as “Final Sale” or “Non-Returnable”.
- Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–14 business days to your original payment method.
Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item received is defective or incorrect.
- Exchanges
We only replace items if they are defective, damaged, or sent in error. To request an exchange, please contact us at support@usprotechs.com
.
- How to Initiate a Return
To request a return or refund, please contact our support team at:
Email: support@usprotechs.com
Phone: +60 11-3718 9948
Please include your order number, product details, and reason for return.
- Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
US PRO TECH SDN. BHD.
Email: support@usprotechs.com
Phone: +60 11-3718 9948