US PRO TECH SDN. BHD.
Website: www.usprotechs.com
Email: support@usprotechs.com
Contact: +60 11-3718 9948
- Order Processing
All orders will be processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
- Delivery Methods
Depending on the type of product/service:
Physical Products: Delivered via courier or logistics partners.
Digital Products/Software Licenses: Delivered electronically via email or download link after payment confirmation.
- Delivery Timeframe
Local Delivery (Malaysia): Estimated 3–7 business days.
International Delivery: Estimated 7–21 business days, depending on customs clearance and courier services.
Digital Orders: Fulfilled within 24 hours upon successful payment, unless otherwise stated.
- Shipping Charges
Shipping costs will be displayed at checkout and vary depending on weight, destination, and courier service.
Free shipping may be offered for selected products, promotions, or order amounts.
- Order Tracking
For physical deliveries, a tracking number will be provided via email once the order has been dispatched. Customers may track their parcel directly with the courier.
- Delivery Issues
If a product is delayed, lost, or arrives damaged, please contact us within 48 hours of delivery for assistance.
We are not responsible for delays caused by courier services, customs clearance, or incorrect delivery information provided by the customer.
- Failed Delivery
If delivery cannot be completed due to incorrect address or unavailability of recipient, additional re-delivery charges may apply.
- Contact Us
For questions or assistance regarding delivery/fulfilment, please contact:
US PRO TECH SDN. BHD.
Email: support@usprotechs.com
Phone: +60 11-3718 9948