{"id":15,"date":"2025-03-29T00:58:40","date_gmt":"2025-03-29T00:58:40","guid":{"rendered":"https:\/\/chunphoneshop.com\/?page_id=15"},"modified":"2025-08-29T15:49:48","modified_gmt":"2025-08-29T15:49:48","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/usprotechs.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p>US PRO TECH SDN. BHD.<br>Website: www.usprotechs.com<br>Email: support@usprotechs.com<\/p><p>Contact: +60 11-3718 9948<\/p><ol class=\"wp-block-list\"><li><strong>General Policy<\/strong><\/li><\/ol><p>At US PRO TECH SDN. BHD., we strive to ensure that our customers are satisfied with our products and services. If you are not fully satisfied, you may request a return or refund subject to the terms outlined below.<\/p><ol start=\"2\" class=\"wp-block-list\"><li><strong>Eligibility for Returns<\/strong><\/li><\/ol><p>Items must be returned within 7 days of delivery.<br>Items must be unused, in original packaging, and in the same condition as received.<br>Proof of purchase (invoice\/receipt) is required.<\/p><ol start=\"3\" class=\"wp-block-list\"><li><strong>Non-Returnable \/ Non-Refundable Items<\/strong><\/li><\/ol><p>The following items are not eligible for return or refund:<br>Digital products, downloadable software, or license keys.<br>Customized or special-order items.<br>Items marked as \u201cFinal Sale\u201d or \u201cNon-Returnable\u201d.<\/p><ol start=\"4\" class=\"wp-block-list\"><li><strong>Refund Process<\/strong><\/li><\/ol><p>Once your return is received and inspected, we will notify you of the approval or rejection of your refund.<br>Approved refunds will be processed within 7\u201314 business days to your original payment method.<br>Shipping costs are non-refundable. Customers are responsible for return shipping fees unless the item received is defective or incorrect.<\/p><ol start=\"5\" class=\"wp-block-list\"><li><strong>Exchanges<\/strong><\/li><\/ol><p>We only replace items if they are defective, damaged, or sent in error. To request an exchange, please contact us at support@usprotechs.com<br>.<\/p><ol start=\"6\" class=\"wp-block-list\"><li><strong>How to Initiate a Return<\/strong><\/li><\/ol><p>To request a return or refund, please contact our support team at:<br>Email: support@usprotechs.com<br>Phone: +60 11-3718 9948<\/p><p>Please include your order number, product details, and reason for return.<\/p><ol start=\"7\" class=\"wp-block-list\"><li><strong>Contact Us<\/strong><\/li><\/ol><p>If you have any questions regarding this Return &amp; Refund Policy, please contact us:<\/p><p>US PRO TECH SDN. BHD.<br>Email: support@usprotechs.com<br>Phone: +60 11-3718 9948<\/p>","protected":false},"excerpt":{"rendered":"<p>US PRO TECH SDN. BHD.Website: www.usprotechs.comEmail: support@usprotechs.com Contact: +60 11-3718 9948 At US PRO TECH SDN. BHD., we strive to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/usprotechs.com\/index.php\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/usprotechs.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/usprotechs.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/usprotechs.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/usprotechs.com\/index.php\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":2,"href":"https:\/\/usprotechs.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":8547,"href":"https:\/\/usprotechs.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions\/8547"}],"wp:attachment":[{"href":"https:\/\/usprotechs.com\/index.php\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}